one platform. three powerful tools.
every guest accounted for.
Guest App
A better guest experience starts with a simple question: How are you doing?
No surveys. No feedback forms. No awkward conversations. The Phoenix Live Survey guest app gives your guests an effortless way to communicate their experience in real time.
Live Status Badge - Guests simply spin their badge to Satisfied, Neutral, or Dissatisfied. One gesture. Instant signal.
Built-in Chat - Guests can add context, make a request, or simply let staff know what they need — all without leaving their room or flagging someone down.
Staff App
Everything your staff needs. Nothing they don't.
Designed for speed and simplicity, the Staff App keeps each team member focused on exactly the guests they're responsible for.
Assigned Room View - Staff see only their assigned rooms, keeping their attention focused and their workload manageable.
Direct Guest Chat - Communicate with guests instantly and personally, without phone calls, radio chatter, or front desk relay.
Management Dashboard
Full visibility across your entire property, at a glance.
Built for managers and leadership, the Console Dashboard delivers a live, comprehensive view of guest sentiment across every active room — so nothing slips through the cracks.
All Active Rooms at a Glance - See every occupied room and their current status on a single screen.
Real-Time Status Updates - Track how guest sentiment shifts throughout their stay, with a full timeline of every status change.
Centralized Chat Access - Monitor and join any guest conversation directly from the dashboard, keeping management in the loop at every step.
